Box Office Policies

Covid 19 Policy

× British Columbia requires proof of vaccination to attend all indoor events that occur on or after September 13, 2021


  • Proof of vaccination will be verified at the door, and must be supplied by each ticket holder.
  • We are required by the Government to deny entry to anybody without a valid vaccination certificate.
  • No refunds will be given if you are denied entry.
  • Effective August 24, 2021, Masks are required for entry.
  • For full protocols, please visit

Ticket Policy

× Each person REGARDLESS OF AGE must have a valid ticket to enter a performance.

Exchange Policy



EXCHANGES only subject to the following conditions:
  1. Tickets may be exchanged by simply calling the The Belfry Theatre Box Office at (250) 385-6815
  2. An exchange fee will be applied as follows:
    • Live Streaming Events and Subscription tickets: No Charge
    • Non-Subscription, in-person event tickets: $1.00 per ticket.
  3. If printed tickets have been issued, your original tickets must be returned to The Belfry Theatre Box Office prior to the exchange. Tickets marked "VOID" may be returned by fax, email, or regular mail, or in person during regular office hours.
  4. Requests for ticket exchanges will be accepted up to 1 hour prior to the performance start of the performance. This provides the The Belfry Theatre Box Office the opportunity to resell the exchanged tickets.
  5. The difference in ticket price will be charged when upgrading your tickets to a more expensive night or seat.

Lost Tickets

× In the event that you have lost your tickets, please visit the The Belfry Theatre Box Office or call (250) 385-6815 before your performance date.

Order Fees

× Refer to Order Fee for the policy description.

Mailing Fees

× Refer to Mailing Fee for the policy description.
The Belfry Theatre
1291 Gladstone Avenue
Victoria BC V8T 1G5
Directions to our Box Office
Nov 22 to Dec 19
Tuesday - Saturday
10:00 AM - 4:00 PM (PST) for advance sales & ticket exchanges
And for 90 minutes prior to each performance for ticket pick-ups only

12:30 PM - 2:00 PM (PST) for ticket pick-ups only